Frequently asked questions
Here are answers to some frequently asked questions about our brand and products. Need further assistance or have a different question? Get in touch with us here.
Frequently asked questions
Here are answers to some frequently asked questions about our brand and products. Need further assistance or have a different question? Get in touch with us here.
We do not provide free samples of any of our products at this time. The best way to try is to make a one-off purchase of our Enya To Go here.
Enya products are made by a certified manufacturer in China. They've been manufacturing feminine products for decades, they know their stuff!
Our raw organic cotton is exclusively sourced from United States & Egypt, SAP technology from Japan Sumimoto, adhesive glue from Germany, compressed and packaged in an SGS, CE & FDA certified manufacturer in China.
We made sure they are ultra thin (0.2CM) for comfort and it can absorb up to 3-4 hours. Soft & comfortable to care for sensitive skin!
Like all pads, the shelf life is 3 years from manufacturer date. You can find this at the bottom of our product packaging.
It has always been our core mission to make our products fully biodegradable, to use plant based fibres to replace our PE backsheet and wrapper, but we are not fully sustainable just yet. We strive to improve our product ingredients more by reinvesting our profits into research and development. For this phase, we start by launching 100% organic cotton topsheet period pads to replace commercial pads that are made with plastics.
Each order has a specific tracking number that will be emailed to you after your order is fulfilled.
You may also track orders here.
First, select the items you want and decide how frequently you'd like to receive them. We offer 15, 30, 45 & 90 days delivery frequency. Then, add the products to your cart. Finally, enter your shipping and billing details. Voila! Your feminine care just got easier!
Great question! Yes, your subscription will be renewed automatically according to your original settings. However, you can change the subscription preferences in your profile by choosing to skip or cancel the subscription.
You’re able to make changes to your next delivery by signing up for an Enya account and visiting: " My Account " at your Enya profile. If your order processes with any incorrect information, simply edit your info on the account page.
At least 24 hours prior to your next renewal date. If your order processes with any incorrect information, simply edit your info on the account page.
All the good stuff is properly packaged in our recyclable box and sealed tightly to safeguard it from the rain and the hands of unwanted guests.
We currently only ship to Malaysia and Singapore. In terms of international shipping, we don’t have concrete details at this time, we are working on expanding our shipping to other countries as we continue to grow.
As soon as we are able to ship internationally, we’ll make an announcement to our community, so please keep following along and stay tuned!
We fulfill your orders right after payment is confirmed and usually take a few days to get them packed and shipped out. Orders received after 5pm will be scheduled to the next business day.
Zip code is your postcode!
E.g: Subang Jaya - 47500, Kuantan - 25050, Perak - 35600
We are very sorry if your package arrived damaged! While we have little control over what happens to our shipments after they leave our fulfillment center, we put great trust in our shipping carrier to ensure a successful delivery. We are disappointed to hear when this isn't the case and will notify our courier's representative to make note of this issue - just shoot us a message here and we'll take care of it.
If your box arrives empty, kindly allow yourself to rant as much as you can at hello@enya.com.my.
To change your shipping address after you've paid, please head on to write us another email and we will attend to you quickly.
To change your shipping address, simply login to your account, click:
Manage Subscriptions > Edit > Edit (Under address) to your new desired address*
*NOTE: All change of address will be reflected on your next subscription renewal order.
Your orders are processed and shipped out every working day.
You will receive a shipping confirmation and tracking number to the email associated with your subscription when your product has shipped.
Delivery to your doorstep usually takes up to 7 working days, subject to our courier service performance.
Do note that there may be delays depending on the couriers.
Great question! Unfortunately, due to the nature of the products we are unable to accept any returns once an order has been delivered. However, if you are unsatisfied with our product, and would like to leave a personal improvement review, feel free to send it to hello@enya.com.my.
Enya only accepts major credit cards and debit cards including, Visa, MasterCard. Kindly note that we only accept one form of payment per order.
We know that you care about how your information is used and shared, and we take your privacy seriously. Therefore, we have designed our services and data collection in a way to keep consumer privacy in mind. Check out our privacy policy here.
We appreciate your interest in donating to our cause. Because we are a for-profit company, we cannot accept donations. However! We have some wonderful partners who are leading puberty and menstrual education to rural schools. We would be thrilled to point you in their direction for monetary donations.
We’re always looking to expand! Kindly fill in the form here and we will get back to you ASAP!
Yes! Enya will always be in need of talents like you! To see how you can further participate in our apprentice recruitment programme, kindly write in along with your CV to hello@enya.com.my.